Legal

Account & Data Deletion

Última actualización: June 19, 2026

1. Scope

This page explains how to request the deletion of your account and associated data in the Dashboll, J3 Padel and the other academy apps published by NEXTSERVE GESTION DEPORTIVA SL (CIF B21847785), owner and developer of the apps, registered at Calle Hermes, 1 2 3A, 29010 Málaga (Spain).

2. How to request deletion

To request deletion of your account and data, follow these steps:

1. Send an email to info@dashboll.com from the same email address you registered with.
2. Use the subject line «Account deletion request».
3. Include your name and the name of the academy you belong to so we can locate your account.
4. We'll verify your identity (confirming the request comes from the account's registered email) before proceeding.
5. We'll send you an email confirmation once the deletion is complete.

If you have access to the app, you can also request it from Profile → Settings, when the option is available for your role. The email procedure is always available.

3. What data is deleted

Once the request is processed, we permanently delete, among other things:

• Your login identity: name, email, and password.
• Your player or coach profiles at your academies.
• Attendance records, group and class enrolments, and waiting lists.
• Class packs, membership fees, wallet balance, and coaching feedback notes.
• Device tokens for push notifications and your preferences.

4. What data is retained and for how long

• Billing and payment records: kept as required by law and tax regulations for the applicable period (usually 6 years in Spain). Payments are processed by Stripe; we only store the transaction identifier.
• Backups: your data may remain in encrypted backups until purged — backups rotate and complete within a maximum of 90 days.
• Anonymised or aggregated data that can no longer be used to identify you (e.g. statistics) may be kept indefinitely.

5. Timeline

We process deletion requests within a maximum of 30 days from the moment we verify your identity, except for data subject to the legal retention periods set out in section 4.

6. Contact

Questions about your account or your data: info@dashboll.com. More information in our Privacy Policy.

¿Dudas? info@dashboll.com · Volver a la landing